CARCHEX complaints are relatively rare, but as with any company providing a product or service, there will be times when a customer is not completely satisfied. However, the number of complaints is what distinguishes a good company from a bad one. A handful of complaints are normal. Regular complaints are not. When you start your search for an warranty provider, keep this mind.
While you cannot find an exact number, the Better Business Bureau is a good place to start. Many consumers file their complaints through the BBB, so there is always a record on hand for other consumers. You can also see how the complaint was handled, if it was at all. High numbers of complaints typically equal a low score for the company. CARCHEX has an A+ rating, with all complaints completely resolved to the customer’s satisfaction.
HOW ARE CARCHEX COMPLAINTS HANDLED
Any CARCHEX complaints are handled quickly and efficiently, through the customer service team. They understand warranties inside and out, so they can answer any questions and provide support for any problems you may encounter. Most complaints stem from customers not understanding something in their contract or believing they were covered for something they are not. Other complaints tend to originate from problems with the repair facility instead of with CARCHEX.
Regardless of the type of complaint, CARCHEX is dedicated to making sure customers are happy with what they purchase. There are no scams and no hassles, when you contact customer service. Companies with something to hide often make it impossible to ever reach a customer support representative.
