CARCHEX.com enjoys a near-perfect, 99.9 percent Customer Satisfaction Rating based on the Better Business Bureau’s ratio of customers per complaints, because we put customer satisfaction above all else. The vast majority of the time, our clients are extremely happy with their warranties; however, when customers have concerns, we thoroughly investigate any CARCHEX complaints and work tirelessly until they are properly resolved.
CARCHEX has developed a sophisticated customer service process that has but one goal: ensure that each client receives the attention he or she deserves. CARCHEX complaints are always handled in a conscientious manner, and our professional staff thoroughly researches any potential incident and follows up with the customer in a matter of days, not weeks. If a client becomes frustrated with a claim denial, our agents will speak on his or her behalf to determine if the decision is justified. To optimize our complaint process, we’ve also installed a CARCHEX micro-site which features an easy-to-use complaint submission process that ensures any issue is handled as quickly as possible.
CARCHEX.com is proud of its ability to provide customers with a wide selection of affordable, reliable warranty plans; however, customer satisfaction is our true goal. With an A+ rating and Accreditation from the BBB, CARCHEX has proven itself as the most reliable, customer-friendly warranty company available today.
