CARCHEX has earned a Customer Satisfaction Rating of 99.9% based on the Better Business Bureau’s ratio of customers per complaints; however, from time to time a minor issue may arise. When it does, we thoroughly investigate the matter and work along with the customer until he or she is satisfied.
CARCHEX employs a sophisticated, reliable customer service process to ensure that our customers receive the help they need and the respect they deserve. CARCHEX complaints are handled in a conscientious, professional manner, and each issue is researched, addressed and followed up within days, not weeks. If a customer is frustrated by a claim denial, our service representatives will investigate the matter and speak on the customer’s behalf to determine why.
To facilitate the complaint process, we provide a CARCHEX complaints micro-site that allows customers to easily submit potential issues to our support team, so they can investigate the issue and resolve it within hours. Additionally, if they have suggestions or questions, customers can send a direct message to CARCHEX’s CEO at CEO@CARCHEX.com.
