CARCHEX has been protecting automotive consumers for over a decade. CARCHEX
offers consumers Extended Service Protection plans and provides national vehicle
inspections through the CARCHEX Vehicle Inspection service. CARCHEX is
A+ Rated and Accredited by the Better Business Bureau.
Learn more about CARCHEX.
These are all questions you might be asking yourself. Whether you decide to buy a CARCHEX Extended Service Protection plan or not, we feel it is our job to inform you (the consumer) about buying an Extended Service Protection Plan for your automobile.
- What is Extended Service Protection?
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Extended Service Protection may also be referred to as a Vehicle Service Contract. Many people refer to Extended Service Protection as an Extended Auto Warranty but that term is incorrect. The term warranty is only used when referring to the manufacturer’s warranty that comes with a new vehicle. It is included with the new vehicle purchase and does not include a deductible. After the manufacturer's warranty expires on your vehicle, you have nothing to protect yourself from expensive vehicle repairs without Extended Service Protection. CARCHEX's Extended Service Protection assures that all covered parts, labor, and sales tax (if applicable) required for replacement or repair of covered parts in your vehicle will be paid on your behalf by the administrator of your Extended Service Protection.
- Why do I need Extended Service Protection?
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Your automobile is most likely your second largest investment that you use on a day to day basis. A CARCHEX Extended Service Protection Plan will insure that your vehicle is always in the best mechanical condition and can help you avoid expensive repair bills.
Our Extended Service Protection Plans are fully transferable; a CARCHEX Extended Service Protection Plan can increase the resale value of your vehicle.
- Why choose CARCHEX?
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CARCHEX is one of very few Extended Service Protection companies who have earned accreditation from the Better Business Bureau (BBB). CARCHEX has also earned an A rating with the BBB and has been helping automotive consumers for nearly a decade. CARCHEX is endorsed by Pat Goss of PBS’s popular automotive series MotorWeek. Pat only endorses companies he has purchased from himself and that meet his very high consumer advocacy standards. CARCHEX is ranked #224 on the 2009 Inc. 500 as one the fastest growing private companies in the United States and Jason Goldsmith, CARCHEX CEO, was awarded the prestigious Ernst & Young Entrepreneur of the Year award in 2008.
In addition CARCHEX is either the exclusive Extended Service Protection provider or is endorsed by the following companies: CARFAX, CarBuyingTips.com, Cars.com, LendingTree.com, GetSmart.com, BuyingAdvice.com, DMV.org, myCarStats.com, RoadLoans, PriceQuotes.com among other well known brands. CARCHEX has been featured in the Los Angeles Times and on FOX, CBS, NBC and ABC as a great way to save money on expensive auto repairs. Click here to visit the CARCHEX Newsroom.
- Why is CARCHEX different from the competition?
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CARCHEX takes a very different approach than most Extended Service Protection companies. It is a consultative approach without any strong arm sales tactics involved or tolerated. Our brand promise is “Customer Experience Above All” and that promise is engrained in the culture of our company. Each employee will do their best to deliver the finest customer experience possible and if you are not completely satisfied with your CARCHEX experience or just have questions or comments for CARCHEX you have direct access to our CEO Jason Goldsmith. Any customer can reach out to Jason directly at ceo@carchex.com.
Our process is different as well; CARCHEX has really done the homework for you. We have shopped and researched the market for the best and highest rated Vehicle Service Protection providers and created a marketplace where those providers compete for your business. In one call a CARCHEX Protection Specialist will present you with the best coverage options from these competing providers so you can get the highest level of coverage at the lowest possible price. Think of our process as one similar to LendingTree™ when you are shopping for a mortgage but instead of receiving four phone calls from competing providers our proprietary technology and Protection Specialist will present you the competing Extended Service Protection offers in just one call saving you time and money.
We make shopping for Extended Service Protection easy. You can access your quotes, coverage options and purchase summary 24/7 with our exclusive CARCHEX Direct website. You can also use this site to checkout securely online at your convenience at any time. Like we said, no strong arm tactics here just the customer service and experience you expect and deserve.
- Why should I buy it now? I am still covered by the manufacturer.
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Extended Service Protection Plans cost less the earlier you buy them. The cost for a good Extended Service Protection Plan rises as your vehicle ages and accrues mileage.
Our Extended Service Protection Plans cover much more than the manufacturer's warranty. Benefits include 24/7 roadside assistance, towing benefits, and rental car. Our plans are customizable, allow you to choose the repair location and can be financed with no credit checks at 0% APR.
- How are claims paid?
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CARCHEX lets you use the repair facility of your choice (dealer, national chain, local mechanic) and pays your claim quickly and efficiently over the phone via our corporate credit card. Simply allow the repair facility to contact our claims department and we will take care of the bill. You pay your deductible (if any). No paperwork, no need to lay out any cash, and there is no limit to the amount of claims you can have! We cover parts, labor and even sales tax, if applicable.
- Are the Extended Service Protection Plans insured?
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Yes, CARCHEX has a full suite of products available, some of which are insured by A and A+ rated insurance carriers. Contact your sales representative for details.
- Are there payment options?
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CARCHEX offers 0% financing. You can get started with a small down payment and spread the rest out over 6, 12, or 18 months. We accept all major credit cards and ACH debits for payment plans.
- Do you offer additional benefits?
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Take advantage of any or all the benefits we offer including 24/7 roadside assistance, car rental, and trip interruption for the entire life of the Extended Service Protection Plan. Also take advantage of our seals and gaskets coverage, wear and tear coverage, tire and road hazard coverage, and toll-free nationwide service and support.
- Where can I take my vehicle for repairs?
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You can take your vehicle to any ASE licensed repair facility in your area. Click here for an ASE service center locator. You may take it in for repairs at your original dealer, your favorite repair shop, or any national chain that performs vehicle repairs such as Pep Boys, Goodyear, or Firestone.
- What if I want to cancel my Extended Service Protection Plan?
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In most cases, you have the right to cancel your Extended Service Protection Plan at any time for a pro-rated refund on the unused portion of your Extended Service Protection Plan. If you cancel in the first 30 days, you are entitled to a full refund. Please review your contract thoroughly to understand the cancellation policy. Terms may vary by state. Click here to view the plans and contracts we offer at CARCHEX.
- Is my Extended Service Protection Plan transferable?
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Absolutely, CARCHEX Extended Service Protection Plans are fully transferable for a small fee ($50 or less). The $50 transfer fee ($40 for Florida residents) will be more than made up if you elect to sell your vehicle. Extended Service Protection greatly increases the resale value of your vehicle.
- I have been quoted lower prices. Why should I buy a CARCHEX Extended Service Protection Plan?
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The goal of buying an Extended Service Protection Plan is to get the most competitive price and have coverage on the parts that you might need fixed. The cheaper the Extended Service Protection Plan, the fewer parts it covers.
CARCHEX uses proprietary technology to find not just great pricing, but real coverage backed by the most solid participants in the auto industry. The expertise we share with you provides the best total value.
The bottom line is that in most cases a lower price means less coverage, a lower labor rate, and lots of fine print. Always read your contract when comparing pricing.
- Can I buy an Extended Service Protection Plan from my dealer?
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You can buy an Extended Service Protection Plan through your car dealer, but expect to pay 40%-60% more for the same coverage you get with CARCHEX. We are direct marketers of Extended Service Protection Plans and offer some of the most competitive prices in the country for Extended Service Protection Plans.
Feel free to get a quote from your local dealer and compare it to us!
(Remember to compare coverages closely.)
- How does the deductible work?
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If you choose a plan with a deductible, each repair visit will require one deductible payment. In many cases a zero dollar deductible is available where you will never have to reach into your pocket for a covered repair.
You pay your deductible directly to the repair facility.
- What happens to the money I pay CARCHEX?
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Most of the money you pay CARCHEX goes into a "claims reserve account". These accounts are fully insured and reinsured by highly rated carriers based upon A.M. Best Ratings. These accounts are strictly designated to pay future claims.
- Where do I get my VIN?
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Your VIN, or Vehicle Identification Number, is located in several areas and is your car's unique identifying number. To find your VIN, check the following areas:
- On the vehicle's registration card
- On a sticker inside the driver side door
- On the driver's side dashboard of your car
- On the title to your vehicle
- On your insurance card
- How do I know what I am buying?
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You want to make sure you are getting all of the above benefits of an Extended Service Protection Plan and more. Your Extended Service Protection contract will have all the exact details of your Extended Service Protection Plan. At CARCHEX, our Extended Service Protection Plan specialists work around the clock to inform you of all aspects of our Extended Service Protection Plans. We even provide digital coverage maps to show you all the parts we cover for you.
- How does the claims process work?
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By purchasing an Extended Service Protection Plan from CARCHEX, you can reduce your unexpected out of pocket expense on automobile repairs by 100%.
After you purchase an Extended Service Protection Plan, you must continue to maintain your vehicle in accordance with the manufacturer's specifications.
In the event of a mechanical breakdown, you call your pre-assigned CARCHEX 800 number provided for claims support. Take your car to any repair facility and have them call our claims office to get the final claim approved. Once the claim is approved, the repair shop will fix or replace the broken part(s) and CARCHEX will immediately pay the bill over the phone with our corporate credit card. You will be requested to pay your deductible directly to the repair facility (if applicable).
Now you are back on the road and we paid the bill! Remember you can take your car in for repairs as many times as needed, there is no limit to the number of times your car can be fixed with CARCHEX providers.
In the event of a breakdown while on the road, just call the number on the back of your roadside assistance card and we will be there to help.
